Shipping policy

Last Updated: March 22, 2026

Shipping Areas & Delivery Times

We are pleased to inform you that we ship with Canada Post, UPS, or DHL/FedEx.

Orders are processed within 1–2 business days (Monday to Friday).

Last Order Time: 05:00 PM Eastern Standard Time (EST).

Orders placed on weekends will be processed on the next business day.

Country	Processing Time	Delivery Time
Canada	24–48 hours	5–8 business days

Total Delivery Time: Orders typically arrive within 6–10 business days.

Free Shipping - includes tracking number.

If you have not received your order within the specified delivery time, please contact us at:

Email: info@gilovina.com

Questions about the Terms of Service should be sent to us at info@gilovina.com.

Our contact information is posted below:

Company Name: Gilovina
Address: 73 Shek Po Rd, Hung Shui Kiu, Hong Kong
E-mail: info@gilovina.com

Customer Service:
Monday - Friday: 8:00 - 17:00
Saturday - Sunday: 10:00 - 16:00
(All times are Hong Kong time, GMT+8)

Average response time: within 24 hours